Managing Properties

Tier: All Plans (Trial/Growth/Business)
Limits: Growth 🌱 (1-3 properties) | Business 💼 (4-10 properties)
Time: 5 minutes per property
Prerequisites: Active GuestLoop account

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Overview

Properties are the foundation of your GuestLoop account. Each property represents a vacation rental you manage and gets its own digital guidebook, unique URL, QR code, and guest database. This guide covers creating, editing, and managing your properties.

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Understanding Properties

What is a Property?

A property in GuestLoop represents a single vacation rental unit:

• Apartment
• House
• Condo
• Room (if rented separately)
• Villa
• Cabin
• Any bookable accommodation

One Property = One Guidebook

Each property you create gets:

• ✅ Unique digital guidebook
• ✅ Custom URL (/g/{property-id})
• ✅ Scannable QR code
• ✅ Separate guest database
• ✅ Individual bookings tracker
• ✅ Property-specific settings

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Your Property Limits

Trial (14 Days)

• Up to 3 properties for testing
• Full feature access
• No credit card required

Growth Plan ($29/month)

• 1-3 properties maximum
• Perfect for solo hosts or small portfolios
• 150 SMS/month, 3 team members, 1 translation

Business Plan ($79/month)

• 4-10 properties maximum
• Great for growing portfolios
• 500 SMS/month, 5 team members, 5 translations
• Unlock AI blog generator, market intelligence, guest spotlight, social media publishing, revenue analytics

What Happens at Limit?

When you reach your plan's property limit:

• "Add Property" button shows upgrade prompt
• Cannot create additional properties
• Existing properties work normally
• Upgrade anytime to add more

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Creating Your First Property

Step 1: Navigate to Properties

1. Click Properties in the left sidebar
2. You'll see your properties list (empty at first)
3. Click "Add Property" button (top right)

Step 2: Enter Property Details

Basic Information:

Property Name (Required)

• Examples: "Beachside Cottage", "Downtown Loft", "Mountain Cabin #3"
• Keep it descriptive and unique
• Used in guidebooks, URLs, and bookings
• Can include numbers and special characters
• 50 characters max recommended

Property Address (Required)

• Full street address
• City, State/Province
• ZIP/Postal code
• Country
• Shown to guests in guidebook

Property Type (Required) Choose from:

• 🏠 House
• 🏢 Apartment
• 🏨 Hotel Room
• 🏘️ Condo
• 🏔️ Cabin
• 🏖️ Villa
• 🏕️ Other

Description (Optional but Recommended)

• Brief overview of your property
• 2-3 sentences
• Highlight unique features
• Examples:
  • "Cozy 2-bedroom cottage steps from the beach with ocean views and private hot tub"
  • "Modern downtown loft with floor-to-ceiling windows and rooftop access"

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Step 3: Add Essential Details

WiFi Information

Network Name (SSID)

• Exact name of your WiFi network
• Case-sensitive
• Example: "MyVacationRental-WiFi"

WiFi Password

• Your actual WiFi password
• Case-sensitive
• Auto-fills in guidebook WiFi section
• ⚠️ Make sure it's correct! Most common guest question

WiFi Tips:

• Use a guest network if available
• Consider a simple, memorable password
• Document exact capitalization and special characters

Bedrooms & Bathrooms

• Number of bedrooms (select from dropdown)
• Number of bathrooms (select from dropdown)
• Helps guests know what to expect
• Used in analytics

Maximum Guests

• How many people can stay
• Important for occupancy rules
• Used in booking management

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Step 4: Set Check-In/Check-Out Times

Check-In Time

• Standard format: 3:00 PM or 4:00 PM
• Some hosts do flexible/self-check-in
• Displayed in guidebook

Check-Out Time

• Standard format: 10:00 AM or 11:00 AM
• Clearly communicated to guests
• Displayed in guidebook

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Step 5: Add Property Photos (Optional)

Hero Image

• Main photo displayed at top of guidebook
• Recommended size: 1920x1080px
• Shows on QR code print page
• First impression for guests

Additional Photos

• Gallery of property images
• Interior, exterior, amenities
• Drag to reorder
• Up to 20 photos

Photo Tips:

• Use high-quality images
• Good lighting
• Clean, staged rooms
• Show key amenities
• Compress for fast loading

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Step 6: Save Your Property

1. Review all information
2. Click "Create Property" or "Save Property"
3. Property appears in your Properties list
4. Guidebook is automatically created with default sections

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Viewing Your Properties

Properties List Page

Each property card shows:

Header:

• Property name
• Full address

Property Type Badge:

• Icon showing type (house, apartment, etc.)

Action Buttons:

Primary Actions:

• Edit Guidebook (purple button) - Opens guidebook editor
• QR - Generates/views QR code

Secondary Actions:

• Edit Property - Modify property details
• 👥 Team - Manage team access (Starter+)
• Delete - Remove property (careful!)

Footer:

• View Guest Link → - Opens public guidebook URL

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Editing Property Information

To Edit a Property:

1. Go to Properties page
2. Find the property
3. Click "Edit Property" button
4. Update any field
5. Click "Save Changes"

What You Can Edit

Always Editable:

• Property name
• Address
• Description
• WiFi credentials
• Check-in/check-out times
• Bedroom/bathroom count
• Maximum guests
• Photos

Cannot Be Changed:

• Property ID (used in URLs)
• Creation date

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Property Settings (Advanced)

Each property has additional settings accessible via the Settings icon:

Branding & Design (Starter+ Only)

Custom Logo

• Upload your property logo
• Shows in guidebook header
• Recommended: 400x400px, transparent PNG

Brand Colors

• Primary color: Main accent color
• Secondary color: Buttons and links
• Matches your brand

Theme Selection

• Light or dark mode
• Font choices
• Button styles

See: Custom Branding Guide

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Referral Settings (Starter+ Only)

Referral Program Configuration:

• Enable/disable referrals per property
• Set reward thresholds (e.g., 3 referrals = $50 off)
• Customize referral messages
• Track performance

See: Referral System Guide

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Team Access (Starter+ Only)

Team Management:

• Invite team members
• Set property-specific permissions
• View: Can see property details
• Edit: Can modify guidebook
• Manage: Full control

See: Team Management Guide

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Deleting a Property

⚠️ Warning: This Cannot Be Undone!

Deleting a property will:

• ❌ Delete the guidebook
• ❌ Remove all bookings
• ❌ Delete guest data (emails still in main database)
• ❌ Break QR codes
• ❌ Invalidate booking URLs
• ❌ Remove team access

When to Delete

✅ Delete If:

• Selling the property
• No longer managing it
• Created by mistake
• Duplicate property

❌ Don't Delete If:

• Temporarily not renting
• Just updating information
• Having technical issues

How to Delete

1. Go to Properties page
2. Click "Delete" button on property card
3. Confirm by typing property name
4. Click "Yes, Delete Property"
5. Property immediately removed

Better Alternative:
Instead of deleting, you can "deactivate" a property (keep data but hide from active use) - Coming soon!

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Property Organization Tips

Naming Conventions

For Multiple Properties:

Use consistent naming:

• ✅ "Beach House A", "Beach House B", "Beach House C"
• ✅ "Downtown Loft 1", "Downtown Loft 2"
• ✅ "Mountain Cabin - Sunrise", "Mountain Cabin - Sunset"

Avoid:

• ❌ "Property 1", "Property 2" (not descriptive)
• ❌ "Rental", "House", "Apt" (too generic)
• ❌ Using only numbers (hard to remember)

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Property Groups (Pro Feature - Coming Soon)

For Pro users managing many properties:

• Group by location
• Group by property type
• Custom tags and filters
• Bulk operations

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Common Property Scenarios

Scenario 1: Multi-Unit Building

Question: I have 5 units in one building. One property or five?

Answer: Create 5 separate properties if:

• Each unit has different WiFi
• Different check-in instructions
• Separate bookings per unit

Create 1 property if:

• Shared guidebook info
• Same WiFi and rules
• Just tracking occupancy

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Scenario 2: Same Property, Different Seasons

Question: My cabin has winter and summer setup. Two properties?

Answer: One property with seasonal guidebook sections:

• Add "Winter Activities" section
• Add "Summer Activities" section
• Update seasonally as needed
• Keep same QR code

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Scenario 3: Property Manager with 50+ Properties

Question: Is GuestLoop right for me?

Answer: GuestLoop Business plan supports 4-10 properties. For 11+ properties, contact us for custom pricing and features:

• Custom property limits
• Bulk operations
• Priority support
• Dedicated account manager

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Property Analytics

For each property, track:

Guest Metrics:

• Total bookings
• Total guests
• Average stay length
• Repeat guest rate

Engagement:

• Guidebook views
• QR code scans
• Email capture rate
• SMS delivery rate

Revenue (Coming Soon):

• Total revenue
• Average booking value
• Occupancy rate
• RevPAR (Revenue Per Available Room)

See: Analytics Dashboard Guide

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Property Integrations

Current Integrations

Booking Platforms:

• Import bookings from Lodgify
• Import from Booking.com
• Import from Airbnb (via CSV)

See: Importing Bookings Guide

Coming Soon

• Direct API connections
• Real-time sync
• Channel manager integration
• PMS two-way sync

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Mobile Property Management

Managing on Mobile

GuestLoop works on mobile browsers:

• ✅ View properties
• ✅ Edit guidebooks
• ✅ Update WiFi passwords
• ✅ View bookings
• ✅ Send SMS

Limitations:

• ❌ CSV uploads (use desktop)
• ❌ Bulk operations
• ❌ Photo uploads may be slow

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Troubleshooting

Problem: Can't Add More Properties

Solution:

• Check your plan limit
• Trial: 3 properties max
• Growth: 3 properties max
• Business: 10 properties max
• Upgrade plan to add more

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Problem: Property Not Showing

Solution:

• Refresh the page (Ctrl+F5)
• Check if accidentally deleted
• Contact support if missing

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Problem: WiFi Password in Guidebook is Wrong

Solution:

1. Go to Properties page
2. Click "Edit Property"
3. Update WiFi password
4. Save
5. Change reflects immediately in guidebook

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Problem: QR Code Links to Wrong Guidebook

Solution:

1. Delete old QR code image
2. Go to property's QR code page
3. Download new QR code
4. Reprint and replace

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Frequently Asked Questions

Q: Can I change a property name after creating it?

A: Yes! Edit anytime. The URL stays the same, but the displayed name updates everywhere.

Q: What happens to bookings if I delete a property?

A: All bookings for that property are deleted. Export booking data first if you need to keep it.

Q: Can I transfer a property to another GuestLoop account?

A: Not directly. Contact support for property transfers between accounts.

Q: Is there a property template feature?

A: Not yet, but coming soon! You'll be able to duplicate properties with all settings.

Q: Can I have the same property on multiple accounts?

A: No. Each property can only exist in one GuestLoop account. Use team members for shared access instead.

Q: Do I need a separate property for each bedroom in a house?

A: No. One property = one rental unit. If you rent the whole house, it's one property.

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Best Practices

1. Complete All Fields

Properties with complete information:

• Look more professional
• Reduce guest questions
• Improve guest experience
• Enable all features

2. Keep WiFi Current

The #1 guest question is always WiFi:

• Update immediately if password changes
• Test that it works
• Include backup network info

3. Use High-Quality Photos

Great photos:

• Set proper expectations
• Reduce guest disappointment
• Increase booking appeal
• Professional appearance

4. Review Quarterly

Set a reminder to review every 3 months:

• Update seasonal info
• Check contact details
• Refresh photos
• Update recommendations

5. Test the Guest Experience

Regularly:

• Scan your own QR code
• View your guidebook as a guest
• Check for outdated info
• Fix any broken links

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What's Next?

After creating your property:

1. ✅ Create Your Guidebook
2. ✅ Generate QR Code
3. ✅ Import Bookings (Starter+)
4. ✅ Customize Branding (Starter+)

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Need Help?

• Video Tutorial: Watch: Setting Up Your First Property
• Support: support@guestloop.com
• Community: Share your property setup in the forum
• Templates: Download property info templates

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Well-managed properties = Happy guests + Better reviews + More bookings! 🏠✨